Last updated: 18 September 2026
Dr Dewayne Neptune is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact our practice or use our services.
We may collect personal information that is reasonably necessary to provide our services, respond to enquiries and manage the practice.
Depending on your interaction with us, this may include:
Your name
Email address
Telephone number
Address
Date of birth
Contact and identification information
Appointment and referral information
Medicare, private health insurance or other relevant billing information
Details provided through our website contact form
Information provided by referring doctors or other healthcare providers
Health and medical information relevant to your care
Other information you voluntarily provide to us
Health information is sensitive information and is handled with particular care.
We may collect personal information:
Directly from you
Through our website contact form
By telephone or email
When you make or attend an appointment
Through referrals from your general practitioner, specialist or other healthcare provider
From hospitals, healthcare providers or other organisations involved in your care, where appropriate
Through administrative and billing processes
Automatically through website analytics and similar technologies
Where practical, we collect personal information directly from you.
We may collect, hold and use your personal information for purposes including:
Responding to website and general enquiries
Arranging and managing appointments
Providing medical assessment, treatment and ongoing care
Communicating with you regarding your care
Communicating with referring doctors and other healthcare professionals involved in your care
Maintaining appropriate medical and administrative records
Processing billing, Medicare and private health insurance matters
Managing the administration and operation of the practice
Improving our website and services
Meeting legal, regulatory and professional obligations
We do not sell or rent your personal information to third parties.
As a medical practice, we may collect and hold health information about patients.
This may include information concerning your medical history, symptoms, diagnoses, treatment, medications, investigations, imaging, test results and other information relevant to your healthcare.
Health information will generally only be collected where it is reasonably necessary to provide healthcare services or where otherwise permitted or required by law.
Please avoid submitting detailed or sensitive medical information through the website contact form unless specifically requested. For medical matters, please contact the practice directly.
Our website contains a contact form that allows you to make an enquiry.
Information submitted through the contact form is used primarily to respond to your enquiry and provide relevant information or assistance.
Please do not use the website contact form for urgent medical matters or medical emergencies.
We use Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information about your interaction with the website, including:
Pages visited
Time spent on the website
General geographic location
Browser and device information
Referring websites or traffic sources
Website interactions and usage information
This information helps us understand website traffic, maintain and improve the website and understand how visitors find and interact with our content.
Google may process information collected through Google Analytics in accordance with Google’s own privacy policies and terms.
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites function correctly and provide information about how visitors use a website.
Cookies and similar technologies may be used to:
Enable website functionality
Understand how visitors use our website
Measure website traffic and performance
Remember preferences
Improve website performance and user experience
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
We may disclose personal information where reasonably necessary to provide healthcare or operate the practice.
Depending on the circumstances, this may include disclosure to:
Referring doctors
General practitioners
Specialists and other healthcare professionals involved in your care
Hospitals and healthcare facilities
Pathology, radiology and other diagnostic service providers
Medicare, private health insurers and relevant billing providers
IT, website hosting and technology service providers
Professional advisers and service providers
Government, regulatory or law enforcement authorities where required or authorised by law
We take reasonable steps to ensure that personal information is only disclosed where appropriate.
Some third-party technology providers used by our website or practice may process or store information outside Australia.
This may include providers of website analytics, hosting, cloud infrastructure or other technology services.
Where appropriate, we take reasonable steps to use reputable service providers and protect personal information handled on our behalf.
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include restricted access to records and systems, secure technology and hosting, appropriate administrative controls and maintaining website and information systems.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Personal and health information is retained for as long as reasonably necessary to provide healthcare services, maintain appropriate medical and business records and comply with applicable legal and professional record-keeping requirements.
When personal information is no longer required and there is no legal requirement to retain it, we may securely destroy or de-identify it.
You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making a correction.
In some circumstances, access may be restricted or refused where permitted or required by law. If this occurs, we will explain the reason where appropriate.
To request access or correction, please contact the practice using the details below.
If you have a question or concern about how your personal information has been handled, please contact our practice.
We will review your enquiry or complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of third-party services before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes to our website, practice, technology, information handling procedures or legal requirements.
The latest version will be published on our website with the updated date shown at the top of this policy.
For questions about this Privacy Policy, requests to access or correct your personal information, or privacy-related complaints, please contact:
Dr Dewayne Neptune
Macquarie University Hospital
3 Technology Place
Macquarie Park NSW 2113
Phone: (02) 7259 2881
Fax: (02) 7259 2882
Email: [email protected]
